Transform your customer engagement strategy with our comprehensive Contact Center Platform (CCaaS) that unifies all communication channels and delivers actionable intelligence.
Xisha’s CCaaS platform seamlessly integrates voice, email, chat, social media, and messaging apps into a unified interface, empowering your agents with 360° customer context and real-time analytics to deliver exceptional service experiences across all touch-points.
Modern businesses face increasing pressure to deliver superior customer service while optimizing operational costs. Common pain points include:
Agents lack unified customer history and interaction data across channels, leading to repetitive questions and frustrated customers
Managing separate systems for voice, email, chat, and social media creates information silos and inconsistent customer experiences
Without predictive insights, teams struggle to anticipate customer needs and proactively address service issues
Difficulty collecting and analyzing comprehensive KPIs across different communication platforms and agent teams
Xisha’s Contact Center Platform transforms your customer service operations with a comprehensive suite of integrated tools designed to streamline communications, enhance agent productivity, and deliver superior customer experiences.
Unified handling of all customer interactions across voice, email, chat, social media, and messaging apps with intelligent routing and prioritization
Comprehensive view of contact center performance with customizable KPIs, agent metrics, and customer satisfaction indicators
Advanced analytics that identify trends, predict customer needs, and recommend next best actions for agents
Sophisticated self-service options that integrate seamlessly with live agent handoffs when needed
Seamless connections with leading CRM platforms for complete customer context
l Enhanced Customer Experience
n Deliver consistent, personalized interactions across all channels, reducing customer effort and increasing satisfaction
scores by up to 35%.
l Operational Efficiency
n Reduce average handling time by 25% through unified agent interface and automated workflows that eliminate task switching
and manual data entry.
l Data-Driven Insights
n Leverage comprehensive analytics to identify service trends, optimize staffing, and proactively address emerging issues
before they impact customers.
l Scalable Infrastructure
n Easily adapt to changing business needs with a cloud-based platform that scales from small teams to enterprise contact centers
with thousands of agents.
l Improved First Contact Resolution
n Increase first contact resolution rates by 20% through contextual customer information and AI-assisted guidance for agents.
l Reduced Training Time
n Intuitive interface and unified workflow decrease agent onboarding time by 40% and improve retention through simplified
operations.
We analyze your current contact center operations, technology stack, and business objectives to design an optimal solution.
Our team configures the platform to match your specific workflows, integrations, and reporting requirements.
Comprehensive training programs ensure your team is confident and productive with the new system.
Systematic rollout minimizes disruption while enabling rapid adoption and performance improvements.
Ongoing analysis and collaboration for new updates or scaling the use of product as per the needs and resources of the business.
With expertise of implementing contact center solutions across 18 countries, our team brings deep domain knowledge and best practices to your project
From initial assessment through implementation, training, and ongoing optimization, we provide comprehensive support throughout your contact center transformation journey
Consent-based collection with encrypted storage and access control
Our structured approach ensures on-time, on-budget delivery with minimal disruption to your operations and maximum value realization
Regular platform updates incorporate emerging technologies and industry trends, ensuring your contact center remains at the cutting edge of customer service capabilities
Schedule a personalized demonstration to see how our Contact Center Platform (CCaaS) can elevate your customer experience and operational efficiency.
We make this belief a reality by putting clients first, leading with exceptional ideas, doing the right thing, and giving back.
Jenstejnska 1776/2,
Praha 2, 12000, Czech Republic
hq@xisha.org
General Inquries :
info@xisha.org
Sales Inquries :
sales@xisha.org
Work With Us :
careers@xisha.org
Support :
support@xisha.org
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